Head of Customer Success

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Head of Customer Success

Full-time · Rotterdam

We are shaping the world of unbiased hiring. Ready to shake things up with us? 🚀

We need you on our mission to change the traditional recruitment process and make a lasting impact on the way we hire! We are Equalture, a Rotterdam-based scaleup, building a hiring technology that helps companies hire the best-fit people unbiasedly. At Equalture there’s never a dull moment - whether we’re working or playing! Do you want to work with clients like Flink, G-star, Vodafone and Ahold Delhaize, founders with a mission (who actually got a pat on the back by Forbes) and most of all a team with people who want to make the world a better place?! Don’t hesitate to reach out!

Help us spread our mission globally 🌎

We want to take over the world. That’s why we’re looking for people to help us grow and want to grow with us. Saving the world from biased hiring, means that our customers need to be successful. We’re looking for a Head of CS who takes Customer Success to a whole new dimension. We would have been happy to have you on board yesterday, but tomorrow is also fine!

About the job

Together with your team you’re the main contact point for our customers. Also you are the key player who connects different teams. We’re looking for a head of CS. You’ll lead a team of three, supporting their growth, helping them with their operations, but at the same time you’re able to think about CS and company-wide developments in the long run. You'll be working closely with our other heads of - Sophie, Joost, Koop and Leonie -and be reporting to the CCO - Fleur.

These are some of the things you will be doing on a regular day:

  • Optimising our Customer Success strategy, ranging from implementation processes to training sessions;
  • Coaching the members of the CS team;
  • Working closely with the Product team to ensure that we're building a product that fits our customers' needs to shape an unbiased hiring process;
  • Working closely with the Sales team to ensure a smooth handover and implementation for our customers;
  • Working closely with the Science team to ensure that customers leverage the insights of our assessments the right way

About you

This isn’t a starter’s position. Ideally, we’d like to be your second or third employer. We provide you with enough challenges and changes - this requires you to be flexible and adaptive. With things moving at this speed, we’re looking for a fast learner.

Some things on our wish list:

  • You’re looking for your second or third job;
  • Experience in Customer Success;
  • Fluency in both Dutch and English;
  • Must: You believe in our mission, really, it’s a hard requirement for us.

Feel like you don’t meet all of the requirements? Don’t worry - you don't need to! If you feel the calling and only meet a few, we are still more than interested in having a chat with you! We don’t expect you to stay with us forever. Ready for take off?🚀

    What we offer:

    • The startup experience - responsibility, freedom/flexibility, and enormously fast developments;
    • Unlimited paid holidays;
    • The possibility to work on your mental and physical health with OpenUp and OneFit or ClassPass;
    • A competitive compensation;
    • A tight-knit bunch of colleagues;
    • Drinks every Friday and a proper beer pong competition every now and then;
    • Occasional cuddle sessions with our Cuddle Officers 🐶;
    • A culture where every win will be celebrated together!

    About Equalture

    At Equalture, we celebrate diversity and are promoting an inclusive environment in which our team members from all different backgrounds, ages, genders or sexual orientations feel equally appreciated. In order to achieve this, we are committed to shaping a hiring process that provides everyone with an equal opportunity to get hired.

    We help companies reduce bias in their recruitment process, we do this by collecting data on both their teams and candidates through gamification. Powered by a team of experts in technology, neuroscience and talent acquisition, we have raised funding from top venture capital firms to scale our platform globally. All with one goal: shaping a world in which hiring decisions are based on data instead of gut feeling and biases.

    Apply for the job

    Do you want to join our team as our new Head of Customer Success? Then we'd love to hear about you!