Customer Success Specialist

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Customer Success Specialist

Full-time · Rotterdam

We are shaping the world of unbiased hiring and on the lookout for a Customer Success Specialist. Ready to shake things up with us? 🚀

Equalture needs you to change the traditional recruitment process and make a lasting impact on the way we hire! There’s never a dull moment - whether we’re working or playing! Do you want to work with clients like Danone, Vodafone and Ahold Delhaize? With founders on a mission (who got a pat on the back by Forbes) and an amazing team that wants to make the world a better place?! Then please reach out - we would have been happy to have you on board yesterday, but tomorrow is also fine!

What you’ll get:

  • The startup experience - accountability, freedom/flexibility, and enormously fast developments;
  • Unlimited paid holidays;
  • The possibility to work on your mental and physical health with OpenUp and OneFit or ClassPass;
  • A base salary between €2500 and €3250 a month;
  • Hybrid work setting with a lot of flexibility;
  • Occasional cuddle sessions with our Cuddle Officers 🐶;
  • A culture where every win will be celebrated!

About the job

Do you want to help enterprises change the way they hire people? We’ve got just the job for you! As a Customer Success Specialist, it’s your job to onboard, support and build a relationship with our fast growing customer base. You’re not just helping companies to get the most out of Equalture; you’re guaranteeing them to never make a bad hire again. You'll be working closely with our CS team and be reporting to our CS lead, Masha.

These are things you will be doing on a regular day:

  • Onboarding customers;
  • Educating our customers by writing articles, providing trainings to name a few;
  • Building a relationship with our customers so they fall in love with us;
  • Being responsible for our live-chat and customer communication;
  • Keeping track of progress through giving Quarterly Business Reviews;
  • Working closely with our Account Manager to upsell;
  • Working closely together with our Sales Team to turn our customers into happy customers;
  • Working closely with our Product/Development Team relaying customer feedback.

About you

It’s important to really understand what companies fit our vision and aim to turn the recruitment market upside down. You’re empathic and constantly seeking ways to make sure people understand both the ‘why’ and ‘how’. And the most important thing: Both clients and colleagues love working with you.

Some things on our wishlist

  • You speak Dutch (C2 or near native) and English fluently (hard requirement);
  • You are NL-based (hard requirement);
  • You have worked in a customer facing role, preferably CS or Recruitment;
  • You want to make the world a better place by reducing bias and discrimination in the hiring process;
  • You love communicating and helping people/companies to be successful - because that’s what Customer Success is all about;

Feel like you don’t meet all of the requirements? Don’t worry - you don't need to! If you hear the calling and only meet a few, we are still more than interested in having a chat with you! 

About Equalture

We help companies reduce bias in their recruitment process. We enable companies to make smarter hiring decisions. We empower companies to build diverse and high-performing teams.

With a passion for inclusivity and innovation, Equalture is committed to reshaping the future of hiring, unlocking every individual's true potential, and driving success for businesses worldwide. Because we celebrate diversity and are promoting an inclusive environment in which our team members from all different backgrounds, ages, genders or sexual orientations feel equally appreciated.

Apply for the job

Do you want to join our team as our new Customer Success Specialist? Then we'd love to hear about you!