Customer Success Intern

We are shaping the world of unbiased hiring and on the lookout for a Customer Success Intern. Ready to shake things up with us? 🚀

Equalture needs you to change the traditional recruitment process and make a lasting impact on the way we hire! There’s never a dull moment - whether we’re working or playing! With founders on a mission (who got a pat on the back by Forbes) and an amazing team that wants to make the world a better place?! Then please reach out - we would have been happy to have you on board yesterday, but tomorrow is also fine!

What you’ll get

• The startup experience - accountability, freedom/flexibility, and enormously fast developments;

• The possibility to work on your mental and physical health with OpenUp and OneFit or ClassPass;

• €500,- per month;

• Hybrid set up;

• Occasional cuddle sessions with our Cuddle Officers 🐶;

• A culture where every win will be celebrated!

About the job

As a Customer Success Intern at Equalture, you will play a pivotal role in ensuring our clients derive maximum value from our platform. This internship offers a unique opportunity to engage directly with clients, understand their needs, and collaborate with our team to enhance the overall customer experience.​

These are things you will be doing on a regular day:

• Support the Customer Success team in onboarding and building lasting customer relationships;

• Respond to customer inquiries via email or chat, collaborating with the team when when additional support is needed;

• Collect customer feedback, analyze trends, and suggest improvements;

• Share customer insights with our Sales and Product teams to help improve our platform and ensure our services align with customer needs.

You'll be working closely with the Customer Success Team and be reporting to Customer Success Manager Jasmijn and Head of Customer Success Julie

About you

We’re looking for someone who believes in our mission and wants to help others shape a world of unbiased hiring. You understand why our product is needed and the passion we put into it—because the world should be a fairer place. This combined with an entrepreneurial attitude - being proactive, creative and growth-minded - would make us happy!

Some things on our wish list:

• Strong verbal and written communication skills in both Dutch and English, (hard-requirement);

• Available for at least 6 months and a minimum of 32 hrs a week;

• A genuine passion for enhancing customer experiences and promoting diversity and inclusion in hiring practices;

• Demonstrated problem-solving abilities and a proactive approach to addressing challenges;

• Ability to analyze data and present actionable insights.

Feel like you don’t meet all of the requirements? Don’t worry - you don't need to! If you hear the calling and only meet a few, we are still more than interested in having a chat with you!